Frequently Asked Questions

Everything you need to know about your floral supply needs.

What is the best way to soak OASIS® Floral Foam?

Place the foam into a deep basin of water and let it sink naturally. Do not force it underwater, as this can create dry pockets in the center that will deprive flowers of hydration.

How long will my flowers stay fresh in your floral foam?

When properly soaked and maintained with floral preservative, our Maxlife foam can extend the life of flowers by up to 50% compared to plain water, keeping them fresh for several days.

Do you offer bulk discounts for professional florists?

Yes, we offer tiered pricing and bulk shipping options for wholesale accounts and professional floral designers. Please contact our support team to set up a trade account.

What is your return policy for damaged items?

We accept returns on unused items within 30 days of delivery. If your order arrives damaged, please take a photo and contact us immediately for a full replacement or refund.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for time-sensitive events and weddings.

Are OASIS® Floral Foam products environmentally friendly?

We offer a range of sustainable options, including our OASIS® TerraSculpt and biodegradable foam lines designed to reduce environmental impact while maintaining structural integrity.